1. Order Processing Time
All orders are processed during our standard business hours:
Monday to Friday — 9:00 AM to 5:00 PM
Processing typically takes 1–2 business days.
Orders placed after business hours, on weekends, or on holidays will begin processing on the next business day.
2. Daily Cut-Off Time
Orders placed before 5:00 PM EST are processed the same business day.
Orders placed after 5:00 PM EST will be processed on the next business day.
3. Shipping Time & Delivery Estimates
Once processed, your order will be shipped via trusted U.S. carriers. Estimated delivery times:
Standard Shipping: 3–7 business days
Delivery times may vary based on location, carrier delays, weather, or holidays.
4. Shipping Confirmation & Tracking
After your order is shipped, you will receive a confirmation email containing your tracking number.
Tracking information may take up to 24 hours to update.
5. Incorrect or Incomplete Addresses
Please ensure all shipping details are accurate.
Orders returned due to incorrect or incomplete addresses may require additional fees for reshipping.
6. Lost or Delayed Packages
We are not responsible for delays caused by carriers, weather conditions, or events outside our control.
If your package is lost or significantly delayed, contact us so we can assist with a carrier investigation.
7. Contact Information
For shipping questions or assistance, please contact us:
Business Name: XYVOLTA LLC
Address: 14704 SW 56th St, Miami, Florida 33185, United States
Phone: +1 (502) 904-3866
Email: support@xyvolta.com
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM